Providing a stable and safe gaming environment
At gloops, we take having fun seriously, and take strict action against terms violations to help guarantee a safe and healthy social gaming environment.
Whether it's establishing new guidelines for policy enforcement or improving methods for investigating terms violations, at gloops we regularly review and implement new methods to provide safe and enjoyable experience for everyone.
２Consultation with Policy Experts
Our external team of professionals consult with industry experts to establish terms and policy measures that meet with current industry standards.
We'll do our best to provide you with a social game experience that's worry-free, but should an issue arise, we'll be here to help.
Our games have a built-in customer support feature so you can contact us from directly within the game. Let us know if you experience any issues or have any questions.
- ・an error message cannot be resolved
- ・an item or reward is not received
- ・If you encounter a bug or crash: When reporting a bug or crash issue, make sure to note the date and time of the issue, what steps were taken just before the issue occured, and any error messages that may have appeared on screen.
We strive to answer all email support requests as soon as possible. In the interim, please feel free to check the game's help or tutorial sections, if you haven't already, as your question may already have been answered there. We understand your time is valuable. If you don't hear from us immediately, we may be experiencing a high volume of inquiries.
３Regular monitoring of games
All gloops' social games are regularly monitored by quality assurance professionals to reduce the potential for bugs and possible errors. If an issue does occur, please contact Customer Support.
４Temporary suspension and investigation of user accounts suspected of fraudulent activity
A few recomendations for worry-free play
１Talk to your child and set rules for playing social games
Before playing, talk to your child about the duration of play including daily and monthly limits. Setting rules and limits on when to play can help make games part of family time.
Inform your child about in-app purchases and free items, and be sure payment features are password protected to avoid unauthorized or unexpected charges or billings.
２Be sure the device's mobile payment feature is disabled
When signing up for a mobile plan, check to see if there are any mobile payment features and parental controls. Also check to see if these features can be disabled or password protected.
Have your child ask you before making any purchases.