We are undertaking various activities to enable worry-free use of the social games provided by gloops.
To ensure a stable and safe gaming environment
Efforts to ensure a stable and safe gaming environment for the social games provided by gloops
For users
gloops provides customer support 365 days a year.
For parents
Suggestions to parents for worry-free use
To ensure a stable and safe gaming environment
We take strict action against violation of terms that could hamper a healthy social gaming environment.
１Strengthening the control on social games and intensifying policy measures against violation of the terms
We review and implement appropriate policy measures, such as improving the accuracy of the method of identifying the user violating the terms, or establishing a common method for dealing with users violating the terms.
２Collaboration with external parties
We seek advice from external parties and reflect on various policy measures.
For users
We have been implementing various policy measures so that users can enjoy our social games free of worry.
１A “contact window” to deal with any issues that might arise while playing our social games
Please do not hesitate to contact us if you experience any trouble or have any queries about the game.
- Please do not hesitate to contact us if you experience any trouble or have any queries about the game.
- ・An error message is displayed when you play a battle game
- ・You are unable to receive a healing item given as an event reward
※If you are reporting a bug or an error, please include the following details so that we can expedite the process of investigation and verification. - ・”Date and time of occurrence” of the bug or issue
- ・”Operating procedure” when the bug or issue occurred (how can it be reproduced)
- ・”Content displayed” on the screen when the bug or error occurred
２Response within 24 hours, as a general rule
As a general rule, we respond to e-mail inquiries from users within 24 hours. We try to promptly deal with the situation in order to resolve any concerns or dissatisfaction regarding the game at the earliest.
３Regular checking by actually playing the game
The games are actually played in the department that verifies the game content so as to reduce as many bugs and errors as possible and to provide the user with games in optimum conditions.
４Temporary suspension and investigation of user accounts suspected of fraudulent activity
gloops monitors trades on the auction site of the items within the game using its specially developed system. This system has the framework that allows early detection of trades suspected of RMT (real money trade). Through these efforts, the accounts of the users suspected of RMT activities are temporarily suspended and further investigated.
For parents
gloops suggests the following to parents for worry-free use
１Talk to your child and set “rules” in playing social games
Talk to your child in advance about the duration of play and monthly cap. By setting rules, you can prevent getting into trouble or any adverse effects on everyday life. We suggest that you make your child aware about paid items and free items before starting social games so that your child would not use up a large amount of money behind your back.
２Ensure that the mobile payment feature cannot be used
When you sign up for a mobile plan, if a minor uses that mobile, you should be able to ask for the parental control feature. If the mobile payment feature is used, you should control the password. This is also effective as your child has to consult with you when payment is required.
